FAQ

Q: No balance is displayed after linking the card to the App?

A:

• Please ensure your mobile network is stable and that you are not located in a restricted country/region.

Q: Balance is not updated after a top-up?

A:

• If the blockchain network is congested or network quality is poor, transaction confirmation may take longer; please wait patiently.
• Pull down to refresh the App.

Q: What should I do if a transaction fails?

A:

• The issue may be caused by unstable network connectivity of the POS terminal.
• Ensure the card is held firmly against the NFC induction area.
• Keep the card stationary for 1-5 seconds.
• Verify if the card has been activated.
• Check if the card has sufficient balance.

Q: Will funds be deducted if a transaction fails?

A:

• No funds will be deducted as long as the transaction is not displayed as successful. You can check your balance in the App.

Q: Is scan-to-pay supported?

A:

• You can use any Solana-compatible crypto wallet application to complete payment via QR code scanning.
• Users will not receive any incentive tokens for payments made via QR code scanning.

Q: Can multiple cards be linked to the App?

A:

• Yes, the App supports linking multiple cards simultaneously.

Q: What if I accidentally delete a card from the App?

A:

• Deleting a card from the App does not affect the payment account; you can relink the card to the App at any time.

Q: How to handle merchant refunds if needed?

A:

• Present your payment receipt or transaction record from the blockchain explorer, which will help the merchant verify the transaction.
• Please communicate with the merchant offline to confirm the specific refund method.