FAQ

Unable to properly enter the device activation interface or PAYDAO application interface?

A:

• Please ensure a stable network connection and verify that you are not in a restricted country or region.

Q: What should I do if a transaction fails?

A:

• Please ensure a stable network connection and verify that you are not in a restricted country or region.
• Ensure the card is placed close to the NFC induction area.
• Keep the card still for 1-5 seconds.
• Check if the card has been activated.
• Check if the card has sufficient balance.

Q: What should I do if a transaction keeps showing "Processing"?

A:

• Please ensure a stable network connection and verify that you are not in a restricted country or region.
• The blockchain network may be congested; please wait patiently.

Q: Will funds be deducted if a transaction fails?

A:

• No funds will be deducted as long as the transaction is not marked as successful. You may guide the user to check their balance in the App or check the transaction records on the blockchain explorer.

Q: Is Scan-to-Pay supported?

A:

• On the waiting for payment interface, users can complete the transfer by scanning the QR code using any crypto wallet application that supports Solana Pay.

Q: How are merchant refunds handled?

A:

• The payment receipt or the transaction record on the blockchain explorer can help both the merchant and the user verify the transaction.
• The specific refund method is equivalent to a cash transaction; merchants and users should communicate offline to resolve the matter.